We strive to provide the best resident experience possible. Our centralized platform, TenantCloud, provides an integrated platform for payments, maintenance, and communication.
Resident FAQs:
What are your rental requirements?
We focus heavily on credit and rental history. We will look at all aspects of an application when making a decision.
How much does it cost to apply?
We do not charge application "fees" but we do require credit/background screening for each occupant via TenantCloud/Transunion. The credit/background check costs $28 per applicant.
Do you charge admin fees?
No, we do not charge the typical admin fees of other property management companies. Our listings explicitly list out all charges that you can expect.
How are utilities charged?
Generally each property has a flat rate for common utilities and residents are responsible for metered utilities.
How do I pay my rent?
Rent may be paid via ACH for a nominal fee or Credit/Debit card for a percentage based fee.
How do I submit a maintenance request?
All requests should be submitted via the TenantCloud portal.
How do I know if my maintenance issue is an emergency?
Emergencies include active water leaks, fires, and/or dangerous situations. Please call 911 for all dangerous situations FIRST. Other emergencies can be escalated for immediate attention 24/7 by calling 623.398.3563. Note: Our emergency service will not escalate non emergencies. Emergencies do NOT include things such as lockouts, parking/towing, public utility outages.
What is your pet policy?
Most properties are pet friendly, but policies vary by property.
What do I do if I am locked out?
Please contact us during business hours and we may be able to help for a reasonable service call charge. If after-hours, please contact a certified locksmith.
How do I make changes to my current lease agreement?
We will reach out approximately 60 days prior to lease expiration with renewal options. Please email us if you would like to terminate your current lease early or have other leasing questions.
